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Info Valley are the world's
leading experts in the management of outsourced call
centre services. We do not operate call
centres. We work with clients who use
outsourced call centres in order to maximise their
relationships. We are the extra eye giving
impartial feedback on advice based on our expertise
in this discipline. Info Valley Limited was founded
by Rob O'Malley who has helped 100's of British
companies to outsource call centre activity both in
The UK and offshore. Rob is joined in Info
Valley by the leading minds in the call centre
offshoring market. |
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The Outsourcer Audit
How do you know if your outsourced call centre
partner is really working for you? We have a
structured methodology which examines key areas
and recommends short, mid and long-term
improvements.
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Safe Switch: If you want to move from one outsourcer to
another, try our "Safe Switch Program" to
remove the risk & headache
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Vendor Selection
With so many vendors, how do
you go about selecting the right location and the
right vendor. We have a proven methodology.
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To offshore or not to offshore?
Many companies want to offshore but many have
made grave errors in their choice of both location
and vendor. Why not examine news way of
benefiting from offshoring without the risks?
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Probably the most commonly asked
question we were asked in our first
couple of years is "should we offshore our
call centres?" In recent years, we find
that the people we speak to have already
developed strong convictions about offshoring
based on their own experiences. In
reality, the answer to whether offshoring is
good or bad is not as black and white as it
often seems. One of our service
offerings is to improve the quality of your
offshore facility. Our audit will
examine areas of the operation that most
people hadn't even been aware of. A
typical audit will reduce costs by 20% and
improve performance by 20%.
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CLIENTS
welcome to our services
making the most out of outsourcing.
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Delivery is
Everything! |
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Global Network Conference
12.05.2005
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Some text on your company can go here. Please
replace this with your original content. Some
text on your company can go here. Some text
on your company can go here.
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Multisourcing
27.05.2005
Multi-sourcing is one of the key ways to improve
performance among your outsourced partners.
Most companies end up multisourcing by mistake but
here are some tips
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