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Info Valley are the world's
leading experts in the management of outsourced call
centre services. We do not operate call
centres. We work with clients who use
outsourced call centres in order to maximise their
relationships. We are the extra eye giving
impartial feedback on advice based on our expertise
in this discipline. Info Valley Limited was founded
by Rob O'Malley who has helped 100's of British
companies to outsource call centre activity both in
The UK and offshore. Rob is joined in Info
Valley by the leading minds in the call centre
offshoring market. |
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The Outsourcer Audit
How do you know if your outsourced call centre
partner is really working for you? We have a
structured methodology which examines key areas
and recommends short, mid and long-term
improvements.
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Safe Switch: If you want to move from one outsourcer to
another, try our "Safe Switch Program" to
remove the risk & headache
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Vendor Selection
With so many vendors, how do
you go about selecting the right location and the
right vendor. We have a proven methodology.
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To offshore or not to offshore?
Many companies want to offshore but many have
made grave errors in their choice of both location
and vendor. Why not examine news way of
benefiting from offshoring without the risks?
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welcome to info
valley limitedInfo
Valley Limited help bridge the information gap
between vendors of outsourced call centre
services and their clients.
We specialise in the following:
- Vendor Selection -
Vendor Management -
Project Set-Up -
Process Engineering and re-engineering
- Vendor Audit -
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CLIENTS
welcome to our services
making the most out of outsourcing.
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Delivery is
Everything! |
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Global Network
12.05.2005
We have conducted consultancy assignments in
India, The Philippines, South Africa, Czech
Republic, Romania, Poland, Mexico, Ireland and
of course The UK. We have many people
working for us in overseas locations.
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Multisourcing
27.05.2009
Multi-sourcing is one of the key ways to improve
performance among your outsourced partners.
Most companies end up multisourcing by mistake but
here are some tips
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